Our policy lasts 14 days. If 14 days have gone after you have received your items, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned, these include sale items, gift cards, items over the 14 day return period.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back without emailing us beforehand.
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you’ve followed the correct procedure and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item for a different size, send us an email at email@example.com and we will try to accomodate (depending on stock levels). Please remember you will have to cover shipping costs for the replacement being sent out.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
When shipping, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.